Types of Small Business Phone Systems

A professional phone system for your small business is important, knowing it’s a major point of communication that links you with your customers. But how do you select a phone system that is suitable for the particular type and size of business you have? Of course, the best way to start is with a good knowledge of the various options you have.

Nowadays, there are four key types of commercial phone systems in the market. Let’s start with what is probably the most familiar to us – the Private Branch Exchange (PBX) system. PBX systems are those which are generally housed in massive cabinets and come with dedicated operators. There are smaller-scale PBX systems though that are intended for small businesses. As these systems become more popular, they have become more affordable too, so this may be a great option for your small business.

The key system is another popular choice for small to mid-size businesses. This type works with a key system unit (KSU), which works by controlling every other phone within a network. The KSU is responsible for providing the features and functions of each phone, and ensures that only one user will be able to use a line at a time.

In the last few years, the PBX system has become very similar to the key system in terms of features and functionality. When a phone system has both PBX and key system features, it is called a hybrid and it has more versatility compared to each of the systems working individually.

If the employees in your small business don’t exceed 10 in number, your best option may be a KSU-less system. This system is composed of typical KSU phones with the same functions and features, but there will be no central unit. One of the biggest advantages of KSU-less systems is that unlike other phone systems, they are not affixed to the building. Because the technology is built into the phones, you won’t have issues when you need to transport the system to a new building.

Relatively new to the small business phone system industry is the voice over Internet protocol or VoIP. VoIP phone systems work over a broadband connection instead of phone lines. VoIP technology can provide for the needs of your small business for a lot less cost and with a much higher quality than conventional phone systems.

At the end of the day, you just need a phone system that matches the needs and requirements of your small business. But make sure you think beyond today. and consider the future needs of your growing business. Choose a system that comes with this kind of scalability.

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